Welcome to our user guides

Who can do this?
System Administrators only.

Control which Organisations appear on the public directory. Changes apply immediately.

Where do I manage it?

• Organisations → Active
• Controls are available in list (table) and grid views.

Default behaviour

• Active organisations are Public by default.
• Inactive / Awaiting approval / Declined organisations are always Private and cannot be made public.
• When an organisation changes from Active → Inactive, its visibility is automatically set to Private.
• If it later returns to Active, it retains the last chosen Public/Private state you set when it was Active.
• Changes apply immediately to the public directory.

Make an organisation Public or Private

From list or grid view

1. Open the vertical ellipsis (⋮) on the organisation row/card.
2. Choose Make Public or Make Private.

From the organisation profile

1. Open the vertical ellipsis (⋮) at the top of the profile.
2. Choose Make Public or Make Private.

System feedback

• Success: “Organisation visibility updated.”
• Error: “Error updating visibility.” (Try again; contact support if it persists.)

Find and review organisations

• Created date column (table view): shows when the organisation was added.
• Click the Created date header to sort (newest ↔ oldest).

Filter by Public/Private

• Click Filters and use Public directory:
  All (default) / Public / Private
• The Public directory filter applies only on the Active tab.

What admins cannot do

• You cannot change visibility for Inactive, Awaiting approval, or Declined organisations (controls are hidden/disabled).
• The Inactive tab shows an info icon:
  “Inactive organisations are excluded from the public directory by default.”

Notes & tips

• If an organisation doesn’t appear publicly, check:
  • It’s Active.
  • It’s set to Public.
• Keep profile data complete and accurate (name, summary, contact details, website, social links, service offer, criteria). This is what users see publicly.
• Use Filters + Created date sort to periodically review newly added organisations before exposing them publicly.